As part of their customer interaction requirements we are required to know our customers inside out so we can provide the best possible service and ensure we are in line with licensing requirements.
First and foremost, gambling companies want to keep crime and money laundering out of the gambling industry and do not want their customers falling into financial difficulties.
We therefore use a variety of techniques to profile customers which can help to indicate that a customer is gambling with money they do not have. We may request documentation throughout the lifetime of your account. We don’t always need all the documents, and sometimes we may require none, but if we do need them, we will email you to let you know.
Documents can be uploaded through your account verification or via email to the relevant department. Once received the documents will be subject to review, and once there is an update on the status of your account you will be contacted.
If you need to upload documents or if we need some more info from you, we'll make this quick and easy with simple-to-follow onsite instructions. Of course, all of your information is kept private and confidential.
To find our more information on Due Diligence and Verification please see the related articles: