Your browser stores small files, called cache and cookies, to help websites load faster and remember your preferences. Over time, however, these files can become outdated or corrupted, which may cause issues such as pages not loading correctly, problems logging in, or old information still showing after changes have been made on our site.
By clearing your cache and cookies, you give your browser a fresh start. This not only helps improve performance and speed, but also ensures you’re always seeing the most up-to-date version of our website. It can also help protect your privacy by removing stored data you no longer need.
For the best experience, we recommend clearing your cache and cookies regularly, particularly if you notice any errors or unusual behaviour when using our site.
Please follow the procedures below for your specific browser.
Internet Explorer
Go to: Tools > Internet Options > (Browsing History) Delete > (Cookies) Delete Cookies
Chrome
You have control over your browsing data. This data includes things like your browsing and download history and saved form data. Use the "Clear browsing data" dialogue to delete all your data or just a portion of your data, collected during a specific period of time.
Click the Chrome menu on the browser toolbar. Select Tools. Select Clear browsing data. In the dialogue that appears, select the tickboxes for the types of information that you want to remove. Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything. Click Clear browsing data.
Firefox
1. At the top of the Firefox window, click the Firefox button, go over to the History menu and select Clear Recent History.
For Windows XP: At the top of the Firefox window, click the Tools menu and select Clear Recent History.
2. Select how much history you want to clear:
Click the drop-down menu next to Time range to clear to choose how much of your history Firefox will clear.
Next, click the arrow next to Details to select exactly what information will get cleared.
3. Finally, click the Clear Now button and the window will close and the items you've selected will be cleared.
Safari
You can delete cookies in Safari by going to the preferences and clicking the "Remove all Website Data..." option in the Security section of the preferences. You can click the "Details" button to do this for specific sites instead of all of them.
You can also choose the Reset Safari option in the Safari menu to check options to remove the cookies, and also reset other aspects of Safari.
To clear the cache only, go to the Safari preferences and click the "Show Develop menu in menu bar" option in the "Advanced" section, followed by choosing "Empty Cache" from this new menu.
Opera
Select Tools | Delete Private Data... from the menu in Opera.
Click Detailed Options.
Make sure the following are checked: Delete temporary cookies, Delete all cookies, Delete password protected pages and data, Delete entire cache, Clear history of visited pages and Clear history of downloads.
Click Delete.
iPhone/iOS Device
1. Press the home hardware button (if already on the home screen, skip this step)
2. Double press the home button to open the active applications.
3. Scroll to Safary icon.
4. Press and hold untill the red circle with a minus is displayed and the shorcuts start to move.
5. Tap on the red circle with a minus for Safari
6. Press the home button
7. Press the home button
8. Open Settings
9. Navigate to Safari and tap -> the Safari settings open
10. Navigate to the option: "Clear History and Website data and activate it.
11. Confirm the action in the pop-up.
12. Restart the browser
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